Operations and alerts
Operations and alerts are on the Business and Agency plans.
Operations
Section titled “Operations”Reports → Operations shows what’s happening right now, and anything that needs a hand:
- Sent today, automation runs in flight and overdue runs.
- Held messages: waiting for balance. They send once you top up.
- Channels: each one’s connection, last successful send and failures in the last hour.
- Webhook endpoints: deliveries to your systems in the last 24 hours, and any endpoint that was switched off.
- Open alerts.
Alerts
Section titled “Alerts”Under Settings → Alerts, switch on the checks you want and set their thresholds. Renotify checks every five minutes and emails workspace admins when something needs attention. Alerts also appear under the bell in the app and, if you use them, as alert.triggered updates to your systems.
| Alert | Triggers when |
|---|---|
| Delivery rate drops | Fewer than the threshold % of messages in the last hour got through (with at least 50 sent). |
| Failures spike | Failures in the last hour are more than the threshold × the usual hourly number. |
| A channel disconnects | A connected channel stops working and needs attention. |
| Balance is running out | Your messaging balance will run out in under the threshold days at the current pace. |
| Messages are held | More than the threshold messages have been waiting for balance for 30 minutes. |
Only workspace admins can change alerts. Thresholds save when you leave the field.