Your own numbers

By default Renotify provides and runs your numbers. On the Business plan you can instead connect a WhatsApp Cloud API number on your own Meta account; on the Agency plan, Twilio too, separately for each client.

Use your own numbers when you already have a WhatsApp Cloud API setup or contracts you want to keep.

How it differs

	Numbers Renotify provides	Your own numbers
Setup	Connect through SendSeven and Meta’s signup window	Paste your account’s credentials
Message costs	Paid from your Renotify messaging balance	Billed by your provider directly
Counts toward	Your plan’s number allowance	The same allowance

Everything else, automations, the inbox, consent, reports, works the same.

Connect a WhatsApp Cloud API number

1. Go to Settings → Channels → Your own numbers (or choose Use your own provider on the Channels page).
2. Choose WhatsApp Cloud API and enter the phone number ID, WhatsApp Business Account ID and a permanent access token from your Meta app.
3. Renotify shows a webhook URL. Register it in your Meta App Dashboard under WhatsApp → Configuration, so replies and delivery reports reach Renotify.
4. Choose Test connection.

Connect Twilio (Agency)

1. In a client workspace, go to Settings → Channels → Your own numbers and choose Twilio.
2. Enter the account SID, auth token and the sending number (or messaging service SID).
3. Choose Test connection.

What works on a Twilio WhatsApp number

Text, photos, video, audio and documents	Sent and received
Chatbot buttons and lists	Sent through Twilio’s Content API, no approval needed in the 24-hour window
Locations	Sent and received
Approved templates	Sent; created and synced with Twilio
A customer swiping to reply to a message	Shown as a reply in the inbox
Reacting to messages, or quoting a message in your reply	Not available: Twilio doesn’t support them
Link buttons in a chatbot	Sent as text with the link, since WhatsApp needs approval for them in a session